Employment | TBN

PRODUCTION ASSOCIATE - TUSTIN, CA

 

August 17, 2018

 

 

 

 

 

Production Associate

 

TBN Networks has an immediate opening for the position of PRODUCTION ASSOCIATE at its Tustin, CA studios near Los Angeles.  The Successful candidate will be well versed in the below areas.

 

 

 

Experience Requirements:

 

  • Field camera operation (DSLR’s and various professional broadcast field cameras)
  • Studio camera operation (Live broadcast, multi-camera environment)
  • Field lighting-film style
  • Studio lighting
  • Field audio techniques and recording
  • Pre-production planning and coordination
  • Post production/editing on Adobe Premiere and Avid a plus but not required

 

 

Job Responsibilities:

 

  • Must be willing to work flexible hours (including nights and weekends) and have the ability to travel both domestically and internationally.
  • Will assist scenic department with set construction, set up and tear down

 

 

Education:

  • A four year degree from a broadcast program is preferred

 

 

Please send cover letter, resume and demo or project list to:  rhall@tbn.tv
 
 
 
 
 
 
 
 

RECEPTIONIST/AUDIENCE COORDINATOR (PART TIME) - AURORA, IL

 

August 14, 2018

 

 

 

 

 

Receptionist/Audience Coordinator – Part Time

 

 

Duties and Responsibilities Include:

 

  • Attend to the front desk
  • Sort incoming mail.
  • Greet guests.
  • Assist in clerical tasks.
  • Work on mailings.
  • Minor filing.
  • Answering phones.
  • Receiving deliveries.
  • Calling area churches.
  • Scheduling audiences for tapings.
  • Other responsibilities may arise.

 

 

Knowledge, Skills and Abilities:

 

  • Basic computer knowledge.
  • Basic typing skills.
  • Ability to communicate clearly over the phone.
  • Ability to interact with guests, tenants, and staff.
  • Ability to communicate effectively, both orally and in writing.

 

 

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MASTER CONTROL OPERATOR - TUSTIN, CA

 

July 27, 2018

 

 

 

 

 

Master Control Operator

 

 

Job Responsibilities:

 

  • Coordinate live and taped programming for broadcast
  • Maintain on air operation to include running critical spots with network programming
  • Monitor multiple channels to ensure regulatory compliance and quality signals
  • Operate Various Automation equipment  
  • Follow FCC monitoring and EAS procedures         
  • Observe transmitters and take readings
  • Maintain program and transmitter logs
  • Execute, edit, update, and append playlists
  • Acquire content from various distributors
  • Report equipment issues and transmission discrepancies

 

 

Experience Requirements:

 

  • Must have computer and software experience
  • Prior exposure to television station operations and newscast production a plus
  • Related military experience will be considered

 

 

Qualifications Requirements:

 

  • Computer literacy is mandatory
  • Attention to detail is imperative
  • Applicant must be able to multi-task
  • Must be a team player with strong interpersonal skills
  • Operational knowledge and experience with master control activities and functions
  • Ability to learn specialized software applications
  • Aptitude for operating electronic equipment for broadcast and production requirements

 

 

Education:

Technical school or completion of college level technical courses a plus
 
 
 
 
 
 
 
 

INFORMATION SYSTEMS BUSINESS ANALYST - FORT WORTH, TX

 

July 23, 2018

 

 

 

 

 

Information Systems Business Analyst

 

 

Position Overview:

The Information Systems Business Analyst is a vital team player in the IS department. The IS Business Analyst plans and conducts the analysis, design, testing, documentation and deployment of new and existing technology solutions to meet TBN’s business and operational requirements; develops business process requirements and improvements; facilitates development of priorities with managers; coordinates and participates in applications testing and problem resolution; executes quality assurance activities. This position operates as the subject matter expert providing technical and functional system analysis services to enable TBN to develop and implement software and technology solutions to meet business, operational and functional objectives.

In addition, the IS Business Analyst will establish and maintain technical and architectural documentation standards and mentor and provide leadership to technical resources conducting systems analysis.

 

 

Primary Responsibilities:

 

  • Analyze and document complex as-is and future business processes to turn business requirement into documents for procedures, applications, tools, and reporting
  • Collect and develop detailed business and functional requirements across the enterprise and serve as a liaison between the business and technical teams.
  • Assist Application Support team with troubleshooting and root-cause analysis.
  • Troubleshoot issues with current software applications and interfaces identifying potential solutions and working with the development team to resolve.
  • Assist the development team with writing test cases, test scripts and scorecards.
  • Create, contribute to and organize operational procedures and user manuals
  • Collect and Analyze data to identify risks and perform root-cause analysis on areas of risk.
  • Establish and track action plans, working with cross functional teams.
  • Ability to identify solution options with pros/cons and present to various stakeholders and decision makers.
  • Monitor project progress by tracking activity, resolving problems, publishing progress reports, recommending actions.
  • Schedule, facilitate and document meetings with all levels of staff for purposes of discovery, presentation, review, approval, and problem resolution.
  • Ability to answer questions, provide detail, address changes to requirements, and facilitate dialog across teams when issues and challenges are encountered to ensure the end product is delivered as specified.
  • Create, maintain, and analyze metrics, KPIs and reports for Software Applications.
  • Contribute and facilitate the Continuous Improvement of Software Applications providing recommendations and action plans for enhancements and upgrades.
  • Responsibilities extend to multiple projects, applications enhancements, risk mitigations and/or continuous improvement simultaneously.

 

 

Qualifications and Skills:

 

  • Bachelor’s Degree in Computer Science, Information Systems, Information Technology Computer Engineering or similar field
  • 5+ years of experience as a Business Analyst, Business Systems Analyst, Senior Application Support or Senior Development positions.
  • Experienced in at least one of the following areas:
    • CRM/Customer Service solutions. Donor management, transaction processing and product fulfilment. (Donor Direct StudioEnterprise experience will be highly desired)
    • Customer Engagement: Direct Mail processing, Call Center (inbound and outbound), email campaigns.
    • Financial systems. All areas including AP, AR, GL, Fixed Assets, Purchasing and Reporting (Oracle Cloud Fusion ERP will be highly desired)
  • Knowledge and experience on financial transaction processing:
    • Payment gateways and credit card processing
    • Electronic Fund Transfers and ACH
    • Paypal
  • Highly proficient gathering and developing detailed business and functional requirements.
  • Excellent analytical skills so that a customer’s business needs are properly interpreted and translated into application and operational requirements
  • Demonstrated ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
  • Excellent written and oral communication skills effectively communicating in individual and group settings in all levels of the enterprise, from C-level position to end users as well as external vendors.
  • Strong knowledge of systems capabilities, software platforms, and processes.
  • Excellent analytical, critical thinking, and problem-solving skills.
  • Demonstrated report writing skills in either SQL Report Writer, Crystal Reports or other reporting or BI platform.
  • Working familiarity with writing SQL queries, creating database views, and reading/writing basic stored procedures.
  • Familiarity with the SDLC and software development.
  • Knowledge of different development languages and software architecture will be highly desired.
  • Proficient organizational and time management skills, multi-taking, and working under minimal supervision.
  • Strong attention to detail.
  • Proficiency with MS Office, MS Visio and other documentation and organizational tools.

 

 

 

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APPLICATION OPERATIONS ANALYST - FORT WORTH, TX

 

July 19, 2018

 

 

 

 

 

Application Operations Analyst

 

 

Trinity Broadcasting Network, the world’s largest Christian television network, is seeking an experienced Application Operations Analyst who would be responsible for monitoring the day-to-day performance of all TBN applications both in house, as well as, on hosted platforms.  Also responsible for making sure that all are highly available.

 

 

 

Primary Responsibilities:

 

  • Monitor all production application components to ensure high availability and meet or exceed customer Service Level Agreements
  • Escalation point for all customer issues
  • Research processing exceptions and escalate if applicable
  • Adhere to Operations Level Agreements (OLA) in support of end-to-end customer Service Level Agreement (SLA)
  • Maintaining relationships with key/strategic partners/customers
  • Identify opportunities for process, systems and application improvements in a dynamic environment
  • Ad Hoc SQL reporting
  • Occasional rotation on-call availability
  • Any other duties as applicable to the position

 

 

 

Qualifications and Skills:

 

  • Proven work experience as a Applications Operations Analyst or similar role
  • Associates Degree in Computer Science, Computer Engineering or similar field
  • 2-3 years’ Application Operations experience
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • System Integration and Support experience a must
  • Database and data modeling exposure
  • SQL server experience required
  • Effective communication (written and oral) and interpersonal skills
  • Hardware and software troubleshooting experience required
  • Web technologies (e.g. browsers) experience required
  • Knowledge of CRM, Financial Accounting systems a plus

 

 

 

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APPLICATIONS SUPPORT ANALYST - FORT WORTH, TX

 

July 19, 2018

 

 

 

 

 

Applications Support Analyst

 

Trinity Broadcasting Network, the world’s largest Christian television network, is seeking an experienced Applications Support Analyst to support CRM, Financial and other application systems to ensure proper operation. Perform a variety of maintenance, end-user support and training tasks to ensure efficient operation and support staff on company-supported software and applications, including third party applications and in-house developed applications. Trouble shoot and resolve customer issues. Complete application project-based work.

 

 

 

Primary Responsibilities:

 

  • Support CRM, Financial and other application systems.
  • Analyze, troubleshoot and document user support tickets, and drive them to closure in a timely manner in the helpdesk system.
  • Work with Donor Service staff to correct any customer issues.
  • Work directly with software development team to ensure quick resolutions to software issues
  • Identify system exceptions to identify software bugs and work with developers to provide a permanent solution.
  • Generate data reports requested by business stakeholders.
  • Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network
  • Be available to work after hours periodically and provide support for a 24/7 operation

 

 

Qualifications and Skills:

 

  • Proven work experience as a Applications Support Analyst or similar role
  • Bachelor’s Degree in Computer Science, Computer Engineering or similar field
  • 5+ years’ applications support experience
  • Ability to communicate technical information to nontechnical personnel.
  • Ability to track and diagnose customer software issues.
  • 2-3 years’ experience working with Microsoft SQL Server databases and run queries.
  • Knowledge of computer and/or network systems, applications, procedures and techniques
  • Knowledge of CRM systems is required
  • Knowledge of Studio Enterprise CRM is highly desired
  • Knowledge of financial accounting systems is required
  • Knowledge of Oracle Financial (Fusion Online) is highly desired
  • Ability to identify and resolve computer system malfunctions and operations problems.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills
  • Ability to learn and support new systems and applications

 

 

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SENIOR SQL DEVELOPER - FORT WORTH, TX

 

July 19, 2018

 

 

 

 

 

Senior SQL Developer

 

TBN is the world’s largest Christian television network and America’s most-watched faith-and-family channel. Launched by Paul and Jan Crouch in 1973 with one small station broadcasting to the Los Angeles area, TBN today is a growing family of over thirty global networks reaching every inhabited continent with a broad range of inspirational, entertaining, and life-changing programming twenty-four hours a day.

 

 

 

Position Summary:

 

  • Creative solution development
  • Full stack development
  • Heavy MS SQL Server database development

 

 

 

Job Duties:

 

  • Ability to interact with internal business customers to elicit complete and comprehensive requirements
  • Ability to turn requirements into functional design specifications
  • Experience utilizing PDLC approaches, framework and strategies
  • Ensure compliance in in-house developed, custom applications or services with control objectives to ensure continued data integrity and security, and compliance with industry, internal, and regulatory requirements
  • Advise, consult, participate, and/or lead application prototypes and proof of concepts in support of application development projects
  • Looking for a candidate who is innovative, forward-thinking and creative

 

 

 

Knowledge and Skills:

 

  • Comfortable with full stack development
  • Proficient in SSMS, SSRS, SSIS, SSAS, SQL Server 2012, 2014, 2016
  • Strong knowledge of MS SQL concepts
    • Experience designing and developing complex stored procedures, user defines functions, views, data aggregation/manipulation through table joins/queries
    • Excellent knowledge of concepts like triggers, indexes, transactions, error handling and performance tuning
    • Experience designing, developing and testing and maintaining packages SSIS packages
  • Experience with large-scale enterprise (CRM, ERP, etc.) systems implementation
  • Experience with DonorDirect Studio Enterprise is desired
  • Experience with Oracle (or other enterprise accounting systems) is desired
  • Experience doing RESTful API calls
  • Mainframe OS experience such as DB2, CICS and VSAM a plus
  • Familiar with Financial Transaction Management
    • Credit Card Processing, Payment Gateway
    • ACH/EFT Check Processing, PayPal
    • Banking Transaction Processing
  • Experience with large scale printing, Shipping and Receiving systems, mailing and mail receiving business processes a plus
  • Experience interfacing with email campaign systems such as SilverPop, HubSpot, Marketo, a plus

 

 

 

Qualifications:

 

  • A bachelor's degree is preferred, but not required. (Experience may be substituted in lieu of Bachelor’s degree)
  • 5 years of experience SQL 2012 and higher versions
  • 5 years of experience full stack (50% Database, 30% App Server, 20% Front End)
  • Strong verbal and written communication skills
  • Ability to simplify and articulate technical concepts to non-technical business users
  • Excellent documentation skills for both technical and non-technical audiences

 

 

 

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FACILITIES SUPERVISOR - NASHVILLE, TN

July 6, 2018
 
 
FACILITIES SUPERVISOR / 
 

TBN Nashville has a job opening for a Facilities Supervisor.  We are looking for a professional who can take the initiative and help anticipate problems before they occur.  The Facilities Supervisor will report to the Station Manager and will assist with daily operations on the property.

 

Responsibilities include, but are not limited to, the following:

 

  • Basic plumbing, electrical, access control and HVAC maintenance repairs
  • Moving/loading furniture and equipment
  • Interface with Maintenance and Janitorial contractors/vendors, as well as Grounds contractors
  • Interface with necessary contractors regarding repairs/construction
  • Multiple vehicle upkeep
  • Schedule contract security personnel
  • Run errands as needed
  • Other duties as assigned by Station Manager

 

Qualifications

 

  • High school diploma or equivalent
  • At least 2-3 years’ experience
  • Ability to meet and beat deadlines
  • Ability to oversee multiple people and projects at the same time
  • Excellent communication skills
  • Excellent people skills
  • Ability to prioritize tasks
  • Valid driver’s license and safe driving record

 

 
 

Please complete the online application for consideration.  No phone calls accepted for this position.

DESKTOP SUPPORT SPECIALIST - FORT WORTH, TX

 

June 29, 2018

 

 

 

 

 

Desktop Support Specialist

 

 

 

Position Overview

 

Trinity Broadcasting Network is seeking an experienced Desktop Support Specialist who can provide design, installation, maintenance, and support service for the enterprise network. The successful candidate will work with our network management team to discuss the need for network changes and the feasibility of projects recommended by network users.  The Desktop Support Specialist will also be required to monitor technology trends and make recommendations on incorporating new technology into the organization’s existing platforms.

 

 

Primary Responsibilities:

 

  • Responsible for the ongoing maintenance and future planning of the desktop environment
  • Collaborate with new and existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology
  • Consult with IT support and design departments to make sure that network expansion projects are in line with the organization’s plans
  • Monitor the performance of the desktop infrastructure and make suggestions for improving efficiency
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues

 

 

Additional Responsibilities

 

  • Address user tickets regarding hardware, software and networking
  • Walk users through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with users to ensure their systems are functional
  • Report user feedback and potential product requests
  • Help create technical documentation and manuals

 

 

Qualifications and Skills:

 

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Bachelor’s degree in Computer Science, Computer Engineering or similar field
  • 5+ years’ desktop support experience
  • One of the following certifications required:

                            - Microsoft Certified Professional (MCP)

                            - Microsoft Certified Solutions Expert (MCSE)

                            - CompTIA A+ Certification

                            - HDI – Desktop Support Technician Certification

 

  • Demonstrated ability in desktop systems design
  • Proven ability to offer high-level desktop support in an enterprise environment
  • Hands-on experience with Windows OS, Mac OS, iOS, and Android OS environments
  • Excellent knowledge of office automation products and computer peripherals, like printers, scanners, copiers, security access hardware, phones, etc.
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Service-oriented attitude

 

 

 

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DONOR SERVICE REPRESENTATIVE - FORT WORTH, TX

 

June 27, 2018

 

 

 

 

 

Donor Service Representative

 

 

General Job Summary:

 

Handle incoming and outgoing communication with TBN partners dealing with inquiries and requests relating to donations, resource offers, network programs airing on  the TBN Network, donor files and other matters.

Data entry on multiple software platforms for donor mail, phone calls, email, and website communication from TBN partners around the world.

 

 

 

Requirements & Skills:

 

  • Previous high-volume customer service or call center experience
  • Strong data entry and computer skills in a multi-tasking environment
  • Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN
  • Fluent in English with excellent written and communication skills – Bilingual English/Spanish a significant plus
  • 40 wpm typing, 10-key proficiency
  • Ability to discreetly handle sensitive and confidential information
  • Enjoy an open-office, team-environment with significant interpersonal interaction

 

 

 

 

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