Employment | Page 2 | TBN


October 1, 2019


Position Overview:

The Information Systems Business Analyst is a vital team player in the IS department. The IS Business Analyst plans and conducts the analysis, design, testing, documentation and deployment of new and existing technology solutions to meet TBN’s business and operational requirements; develops business process requirements and improvements; facilitates development of priorities with managers; coordinates and participates in applications testing and problem resolution; executes quality assurance activities. This position operates as the subject matter expert providing technical and functional system analysis services to enable TBN to develop and implement software and technology solutions to meet business, operational and functional objectives.

In addition, the IS Business Analyst will establish and maintain technical and architectural documentation standards and mentor and provide leadership to technical resources conducting systems analysis.


Primary Responsibilities:


  • Analyze and document complex as-is and future business processes to turn business requirement into documents for procedures, applications, tools, and reporting
  • Collect and develop detailed business and functional requirements across the enterprise and serve as a liaison between the business and technical teams.
  • Assist Application Support team with troubleshooting and root-cause analysis.
  • Troubleshoot issues with current software applications and interfaces identifying potential solutions and working with the development team to resolve.
  • Assist the development team with writing test cases, test scripts and scorecards.
  • Create, contribute to and organize operational procedures and user manuals
  • Collect and Analyze data to identify risks and perform root-cause analysis on areas of risk.
  • Establish and track action plans, working with cross functional teams.
  • Ability to identify solution options with pros/cons and present to various stakeholders and decision makers.
  • Monitor project progress by tracking activity, resolving problems, publishing progress reports, recommending actions.
  • Schedule, facilitate and document meetings with all levels of staff for purposes of discovery, presentation, review, approval, and problem resolution.
  • Ability to answer questions, provide detail, address changes to requirements, and facilitate dialog across teams when issues and challenges are encountered to ensure the end product is delivered as specified.
  • Create, maintain, and analyze metrics, KPIs and reports for Software Applications.
  • Contribute and facilitate the Continuous Improvement of Software Applications providing recommendations and action plans for enhancements and upgrades.
  • Responsibilities extend to multiple projects, applications enhancements, risk mitigations and/or continuous improvement simultaneously.


Qualifications and Skills:


  • Bachelor’s Degree in Computer Science, Information Systems, Information Technology Computer Engineering or similar field
  • 5+ years of experience as a Business Analyst, Business Systems Analyst, Senior Application Support or Senior Development positions.
  • Experienced in at least one of the following areas:
    • CRM/Customer Service solutions. Donor management, transaction processing and product fulfilment. (Donor Direct StudioEnterprise experience will be highly desired)
    • Customer Engagement: Direct Mail processing, Call Center (inbound and outbound), email campaigns.
    • Financial systems. All areas including AP, AR, GL, Fixed Assets, Purchasing and Reporting (Oracle Cloud Fusion ERP will be highly desired)
  • Knowledge and experience on financial transaction processing:
    • Payment gateways and credit card processing
    • Electronic Fund Transfers and ACH
    • Paypal
  • Highly proficient gathering and developing detailed business and functional requirements.
  • Excellent analytical skills so that a customer’s business needs are properly interpreted and translated into application and operational requirements
  • Demonstrated ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
  • Excellent written and oral communication skills effectively communicating in individual and group settings in all levels of the enterprise, from C-level position to end users as well as external vendors.
  • Strong knowledge of systems capabilities, software platforms, and processes.
  • Excellent analytical, critical thinking, and problem-solving skills.
  • Demonstrated report writing skills in either SQL Report Writer, Crystal Reports or other reporting or BI platform.
  • Working familiarity with writing SQL queries, creating database views, and reading/writing basic stored procedures.
  • Familiarity with the SDLC and software development.
  • Knowledge of different development languages and software architecture will be highly desired.
  • Proficient organizational and time management skills, multi-taking, and working under minimal supervision.
  • Strong attention to detail.
  • Proficiency with MS Office, MS Visio and other documentation and organizational tools.


to apply for current job opening(s)


September 25, 2019



Position Purpose:


To manage and actively implement approved major donor communication plan, development activities, onboarding program, and retention strategies for Trinity Broadcasting Network (TBN). Supervise major donor team members to connect with donors and further strengthen their relationship with TBN. Activities include inbound and outbound communication to major donors including phone calls, handwritten notes, email communication, and more. Locate the appropriate donor matches for Legacy Life Annuities and other Legacy products, and arrange follow up from the Legacy team.


Essential Duties:

  • Attend and contribute to scheduled Donor Development Leadership team meetings; follow through with implementing approved strategies, programs, and activities
  • Provide leadership and direction to team members which includes leading regular team meetings, measuring and meeting goals and benchmarks, implementing approved systems and coaching and equipping team members to function at a high level
  • Collaborate with other departments to meet and provide a high level of service to donors. Provide and receive input to ensure that proper communication occurs for all involved team members
  • Plan and facilitate major donor events as requested, ensuring a high level of excellence, professionalism, and hospitality are exhibited that consistently represents TBN
  • Manage expenditures within approved budget
  • Report on donor activities, providing feedback to help increase level of engagement
  • Work with information system team to maintain the CRM system, tracking major donor lists, activities, and communication
  • Facilitate and oversee daily calls and activities to encourage major donors
  • Place and oversee special calls requested by leadership and other staff to major donors (i.e. disaster calls, special prayer, etc.)
  • Return calls from major donors from phone messages, other departments, and on behalf of leadership as requested
  • Answer major donor questions and connect them to TBN resources (as appropriate)
  • Stay familiar with TBN’s programming, current teachings, meetings, and various updates that may impact donors
  • Actively engage and build relationships with major donors via phone, written correspondence, etc


Knowledge, Skill and Abilities:

  • Proven track record of team building and leadership development
  • Understanding and hands-on experience with donor growth and relations
  • Excellent oral and written communication skills with ability to interact in a warm, friendly, professional manner consistent with the Christian ministry of TBN
  • Problem-solving skills with the ability to discern potential needs and minister accordingly
  • Strong Bible-based knowledge and application in verbal and written settings
  • Must be proficient on Windows-based applications including Outlook, Word, Excel and other software platforms for effective communication with TBN worldwide partners
  • Ability to discreetly handle sensitive and confidential information


September 10, 2019



General Job Summary  

Handle incoming and outgoing communication with TBN partners dealing with inquiries and requests relating to donations, gift offers, network programs, donor files and other matters.  Data entry on multiple software platforms for donor mail, phone calls, email, and website communication from TBN partners around the world



Requirements & Skills:


  • Previous high-volume customer service or call center experience
  • Strong data entry and computer skills in a multi-tasking environment
  • Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN
  • Fluent in English with excellent written and communication skills – Bilingual English/Spanish a significant plus
  • 40 wpm typing, 10-key proficiency
  • Ability to discreetly handle sensitive and confidential information
  • Enjoy an open-office, team-environment with significant interpersonal interaction