September 25, 2019



Position Purpose:


To manage and actively implement approved major donor communication plan, development activities, onboarding program, and retention strategies for Trinity Broadcasting Network (TBN). Supervise major donor team members to connect with donors and further strengthen their relationship with TBN. Activities include inbound and outbound communication to major donors including phone calls, handwritten notes, email communication, and more. Locate the appropriate donor matches for Legacy Life Annuities and other Legacy products, and arrange follow up from the Legacy team.


Essential Duties:

  • Attend and contribute to scheduled Donor Development Leadership team meetings; follow through with implementing approved strategies, programs, and activities
  • Provide leadership and direction to team members which includes leading regular team meetings, measuring and meeting goals and benchmarks, implementing approved systems and coaching and equipping team members to function at a high level
  • Collaborate with other departments to meet and provide a high level of service to donors. Provide and receive input to ensure that proper communication occurs for all involved team members
  • Plan and facilitate major donor events as requested, ensuring a high level of excellence, professionalism, and hospitality are exhibited that consistently represents TBN
  • Manage expenditures within approved budget
  • Report on donor activities, providing feedback to help increase level of engagement
  • Work with information system team to maintain the CRM system, tracking major donor lists, activities, and communication
  • Facilitate and oversee daily calls and activities to encourage major donors
  • Place and oversee special calls requested by leadership and other staff to major donors (i.e. disaster calls, special prayer, etc.)
  • Return calls from major donors from phone messages, other departments, and on behalf of leadership as requested
  • Answer major donor questions and connect them to TBN resources (as appropriate)
  • Stay familiar with TBN’s programming, current teachings, meetings, and various updates that may impact donors
  • Actively engage and build relationships with major donors via phone, written correspondence, etc


Knowledge, Skill and Abilities:

  • Proven track record of team building and leadership development
  • Understanding and hands-on experience with donor growth and relations
  • Excellent oral and written communication skills with ability to interact in a warm, friendly, professional manner consistent with the Christian ministry of TBN
  • Problem-solving skills with the ability to discern potential needs and minister accordingly
  • Strong Bible-based knowledge and application in verbal and written settings
  • Must be proficient on Windows-based applications including Outlook, Word, Excel and other software platforms for effective communication with TBN worldwide partners
  • Ability to discreetly handle sensitive and confidential information